We are Renew Flow LLC ("Company," "we," "us," "our"), a company registered in Wyoming, United States, at 30 N Gould St Ste N, Sheridan, WY 82801.
We operate the mobile application Renew Flow (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
Renew Flow is a mobile SaaS application (iOS and Android) and web platform built for small health and wellness businesses, especially Traditional Chinese Medicine (TCM) clinics, herbalists, acupuncturists, and herbal tea shops. The app helps practitioners manage client bookings, mandatory intake forms, telehealth consultations, patient portals (including tongue photo uploads), herbal recipe creation and front-of-house handoff, payments, refunds, and reporting.
You can contact us by phone at (+1) 646-678-2550, email at charlie@renewflow.co, or by mail to 1265 Barry Ave, Apt 102, Los Angeles, CA 90025, United States.
These Legal Terms constitute a legally binding agreement between you and Renew Flow LLC concerning your access to and use of the Services. By accessing the Services, you agree to be bound by these Legal Terms. If you do not agree, you must not use the Services.
We may update these Legal Terms. Continued use after changes take effect means you accept the modified terms. Notice of changes may be provided by posting on the Services or by email to charlie@renewflow.co.
The Services are intended for users who are at least 18 years old. Persons under 18 are not permitted to use or register for the Services.
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Those who access the Services from other locations do so on their own initiative and are responsible for compliance with local laws.
We own or license all intellectual property rights in the Services, including source code, databases, functionality, software, designs, audio, video, text, photographs, and graphics (collectively, the "Content"), and the trademarks and logos in the Services (the "Marks"). Content and Marks are protected by copyright, trademark, and other intellectual property laws.
Subject to your compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and download or print Content to which you have properly gained access, solely for your personal or internal business use in connection with the Services.
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.
By using the Services, you represent and warrant that: (1) all registration information you submit is true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity and agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.
You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username if we determine it is inappropriate, obscene, or otherwise objectionable.
We may accept major payment methods as presented at checkout. You agree to provide current, complete, and accurate purchase and account information. Sales tax may be added where required. We may change prices at any time. All payments are in US dollars unless stated otherwise.
You agree to pay all charges at the prices then in effect for your purchases, and you authorize us to charge your chosen payment provider for such amounts. If your order is subject to recurring charges, you consent to our charging your payment method on a recurring basis without requiring prior approval for each charge, until you cancel.
We reserve the right to refuse any order.
Subscription billing and renewal terms will be presented at the time you subscribe. Unless canceled, subscriptions may renew automatically at the then-current rate. You can cancel according to the instructions in your account or by contacting us. Cancellation typically takes effect at the end of the current billing period unless otherwise stated. Trials convert to paid plans only according to the terms shown when you start the trial.
You may not access or use the Services for any purpose other than that for which we make them available. You agree not to:
The Services may allow you to submit content such as text, photos, feedback, or other materials ("Contributions"). You are responsible for your Contributions and represent that you have the rights to submit them and that they do not violate law or third-party rights.
By posting Contributions, you grant us a license to use, host, store, reproduce, and display those Contributions as needed to operate and improve the Services. We do not claim ownership of your Contributions. You retain ownership subject to the rights granted to us.
If you post reviews, they must be honest, relevant, and free of unlawful, offensive, or misleading content. We may accept, reject, or remove reviews at our discretion.
If you access the Services via the App, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the App on wireless electronic devices you own or control, and to access and use the App on those devices strictly according to these Legal Terms. You may not reverse engineer, sell, rent, or redistribute the App except as allowed by law or these terms. The App is licensed, not sold, to you.
The Services may contain links to third-party sites or content. We do not control those third parties and are not responsible for them. Your use of third-party sites is at your own risk and subject to their terms.
We reserve the right, but not the obligation, to monitor the Services for violations of these Legal Terms, take appropriate legal action, refuse or restrict access, and otherwise manage the Services to protect our rights and the proper functioning of the Services.
We care about data privacy and security. Please review our Privacy Policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.
These Legal Terms remain in effect while you use the Services. We may deny access to the Services to any person for any reason, including breach of these Legal Terms, at our sole discretion, without notice or liability. If we terminate or suspend your account, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party.
We may change, modify, or remove contents of the Services at any time without notice. We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other issues or need to perform maintenance, resulting in interruptions, delays, or errors. We are not liable for any loss caused by downtime or changes.
These Legal Terms are governed by and construed in accordance with the laws of the State of Wyoming, without regard to conflict of law principles.
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms, you and we agree to first attempt to negotiate any dispute informally for at least thirty (30) days before starting arbitration or court proceedings. Negotiations begin upon written notice from one party to the other.
There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors and to change or update information at any time without prior notice.
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO THE CLAIM, IF ANY.
You agree to defend, indemnify, and hold us harmless from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees, arising out of your Contributions, use of the Services, breach of these Legal Terms, or violation of the rights of a third party.
We maintain certain data that you transmit to the Services for the purpose of managing performance, as well as data relating to your use. You are solely responsible for data you transmit. We perform routine backups but are not liable for loss or corruption of data.
Visiting the Services, sending emails, and completing forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
Program name: Renew Flow Appointment Reminders
By opting into the Renew Flow text messaging program, you consent to receive automated SMS messages at the mobile number you provide. Messages may include appointment reminders, account alerts, booking updates, and related service communications.
How you opt in: Patients opt in inside the Renew Flow app when they book an appointment or enable reminders in settings. Consent is optional. You can use the Services without agreeing to receive texts.
Message frequency: Typically 2 messages per appointment (24 hours and 2 hours before the appointment). Message frequency varies.
Message and data rates may apply.
Reply STOP to cancel. Reply HELP for help.
Support: charlie@renewflow.co or (+1) 646-678-2550.
We do not sell or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Privacy Policy: https://renewflow.co/privacy
If any complaint with us is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.
These Legal Terms and any policies posted by us on the Services constitute the entire agreement between you and us. Our failure to enforce any provision is not a waiver. If any provision is found unenforceable, the remaining provisions remain in effect. There is no joint venture, partnership, employment, or agency relationship created by these Legal Terms.
Renew Flow LLC
1265 Barry Ave, Apt 102
Los Angeles, CA 90025
United States
Phone: (+1) 646-678-2550
Email: charlie@renewflow.co